Before you join
Frequently asked questions
What is ready today, what is still being tested, and how Root & Relay fits your garden.
Compare Free and PremiumIs Root & Relay available to buy?
Hardware is in prototype development and testing. Checkout is not active, and a shipping date is not confirmed. Joining the waitlist does not place an order, reserve a unit, or require payment. Follow our product updates for progress.
Does the sensor need Wi-Fi?
The current sensor prototype connects to a home Wi-Fi network. Internet access is needed for cloud services and live Karpos answers. Outdoor range, connection reliability, and behavior during outages are being tested; we are not promising an offline service or a specific range.
How is it powered?
The production design uses a battery with solar charging. Final battery capacity, charging requirements, and runtime in shade or cloudy weather are being tested. We will publish validated specifications before orders open.
How many sensors does my garden need?
A sensor measures conditions at its placement, not every part of a garden. Separate beds, containers, soils, or watering areas may need separate sensors. Coverage and recommended placement are being tested, so there is no confirmed sensors-per-square-foot rule yet.
What does the sensor measure?
Current prototypes collect soil moisture, electrical conductivity (EC), root-zone temperature, and UV readings, with camera capture for plant images. EC is not a direct measurement of individual nutrients. Production specifications and outdoor durability are still being tested.
What can I use without Premium?
The public growing guides and Karpos demo are available without Premium. In the current app, core Overview, Devices, and Settings are separate from advanced access. Personalized Karpos answers and the advanced Timeline require eligible access. See the plan comparison for the current breakdown.
Is the Karpos demo using my garden data?
No. The public demo shows example guidance. Personalized answers require signing in with an eligible Premium account and use the garden details, location, readings, and images available to that account. Missing data cannot be inferred as a live measurement.
Will Karpos change my watering settings automatically?
Karpos provides recommendations. It does not automatically apply its advice to controller or irrigation settings. You review the recommendations and decide what to change.
Will it work with my phone and growing area?
Supported phone versions, launch regions, and environmental limits are still being tested. Public guides give general growing information; personalized Karpos guidance uses your available location and garden context, not a single default growing zone.
How do waitlist referrals work?
Share the personal link you receive after verifying your email. A unique friend must join through it and verify their email before credit is awarded. Three verified referrals unlock early access, five unlock free shipping, and ten unlock a launch discount revealed at that milestone. Rewards are subject to program terms, availability, and redemption limits; early access is not a guaranteed delivery date.
Can I stop receiving emails?
Yes. Marketing emails include an unsubscribe link. Necessary verification, account-security, and requested support messages are separate from marketing preferences. Read our Privacy Policy or contact Support@rootnrelay.com.